At Beansey, every piece is handcrafted with care using thoughtfully sourced materials, including real roasted coffee beans and handcrafted components. We hope you love your order, but if something isn't quite right, we're happy to help.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return, items must be:

• Unused and unworn
• In their original condition and packaging
• Returned within 7 days of the delivery date

To initiate a return, please contact us at:

hello@beansey.com

with your order number and reason for return.

Order cancellations are accepted within 24 hours of purchase. Once an order has entered production or shipment preparation, it can no longer be canceled.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. We recommend using a tracked shipping service, as Beansey is not responsible for items lost during return transit.

Exchanges

 

We currently do not offer exchanges. If you would like a different item, please return the eligible item and place a new order.

Non-Returnable Items

The following items are not eligible for return or refund:

1. Custom or personalized orders
   
2. Items marked as final sale

Handmade & Natural Materials

Many Beansey pieces are made using real roasted coffee beans and natural materials.

As a result, slight variations in color, shape, texture, and aroma are expected and celebrated as part of each piece's uniqueness. These natural variations are not considered defects and are not eligible for return or refund.

Damaged or Incorrect Orders

If your order arrives damaged or if you received the wrong item, please contact us within 7 days of delivery at:
hello@beansey.com

Please include your order number and photos of the issue so we can make it right as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.